Privacy Notice

1. Who we are

Letirox is operated by LG Teleocms. For personal data we process about you as a customer or visitor, LG Teleocms is the data controller.

Where you use Letirox to run calling agents, you are the controller of the personal data of the people you call, and we act as your processor — processing that data on your instructions to provide the Service.

2. Data we collect and why

• Account data (name, email, login credentials, workspace and role): to create and secure your account and provide the Service. Legal basis: performance of a contract.
• Workspace content (agent prompts, knowledge documents, voice samples, contact lists you upload): to operate the agents you configure. Legal basis: performance of a contract.
• Call data (phone numbers, call metadata, audio recordings, transcripts and summaries): to deliver calling features and give you call history. Legal basis: performance of a contract, and your instructions as controller of the callee's data.
• Usage and telemetry (feature usage, minutes and credit consumption, device identifiers, IP address, log data): to meter your plan, keep the Service secure and improve it. Legal basis: legitimate interests and performance of a contract.
• Support messages: to answer your questions. Legal basis: legitimate interests.
• Marketing contact details: to send product updates where you have opted in. Legal basis: consent, which you can withdraw at any time.
• Security and fraud signals: to detect abuse and comply with legal obligations. Legal basis: legitimate interests and legal obligation.

3. Who we share data with

• Service providers and subprocessors — cloud hosting, database and storage, real-time voice and telephony carriers, speech and language model providers, analytics and support tooling — under contract and only to provide the Service.
• Paddle.com, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance and invoicing.
• Professional advisers such as legal and accounting firms, where necessary.
• Authorities where we are required to disclose by law or valid legal process.

We do not sell personal data.

4. International transfers

Our providers may process data outside your country, including outside the UK and EEA. Where that happens we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

5. Retention

Account and billing records are kept for as long as your account is active and afterwards only as long as needed for legal, tax and accounting obligations. Call recordings, transcripts and workspace content are retained while your workspace is active and are deleted or anonymised after account closure, subject to any retention period you configure. You may request earlier deletion of specific records.

6. Security

We apply appropriate technical and organisational measures, including encryption in transit, encryption at rest for stored recordings and documents, row-level tenant isolation, role-based access control and audit logging. No system is perfectly secure, but we work to protect your data and to notify you of incidents that affect it.

7. Your rights

Depending on where you live, you may have the right to access your personal data, correct it, erase it, restrict or object to processing, receive it in a portable format, and withdraw consent. If you are in the UK or EEA you may also complain to your supervisory authority. We respond to requests within one month.

8. Cookies

We use essential cookies and local storage to keep you signed in and to secure the application; these cannot be switched off without breaking the Service. Where we use optional analytics cookies to understand product usage, we ask for your consent first and you can change your choice at any time in your browser settings. We do not use advertising cookies.

9. Contact

To exercise your rights or ask a privacy question, contact LG Teleocms at privacy@letirox.com. See also our Terms & Conditions and Refund Policy.